We at PAEZ Shoes get lots of interesting questions and comments from our customers,
everything from queries about how alpargatas should fit to questions about our
125% money-back guarantee. Here's a list of common questions. We also encourage
you to review our Terms of Use and Conditions of Sale,
which contain additional information and which apply to all your dealings with us.
If our FAQs section doesn't provide the answer you're looking for, please email us
at info@paezshoes.com and ask away!
What does "PAEZ" mean, and how do you pronounce it?
Do products from PAEZ Shoes come with a money-back guarantee?
How should my PAEZ shoes fit?
How do care I for my PAEZ shoes? Can I wash them?
Where are PAEZ shoes made? Where are the materials from?
What are alpargatas? Where do they come from?
How does shipping work?
What payment methods does PAEZ Shoes accept for online orders?
When will my payment method be charged?
Can I cancel my order after it is placed?
Do PAEZ products look just like the pictures on the website?
Do I have to pay sales tax?
How do I return an item to PAEZ? When will I get a refund?
Why should I buy from PAEZ rather than a competitor?
What is PAEZ's privacy policy? How will my personal information be used?
Can retailers place orders? Do retailers get wholesale pricing?
Can I become a retailer or sales representative for PAEZ Shoes?
How can I stay in touch with PAEZ Shoes through social media?
How does the Follow the Rabbits campaign work?
How can I contact PAEZ Shoes?
Paez is a family name. It's pronounced "pah-ESS" in Spanish, but in
English we typically just say "PICE." So "PAEZ" rhymes with
"nice," which is appropriate given the pure awesomeness of our shoes.
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We do even better than a money-back guarantee. We at PAEZ Shoes are so proud of
our products and so confident that you'll love them, too, that we offer a 125%
money-back guarantee and also an exchange guarantee for used products. If any
PAEZ product ordered from our Site does not become a favorite piece of your casual
wardrobe, or if you're dissatisfied for any other reason with a product ordered
from the Site, we invite you to return the product to us within 45 days of
purchase to PAEZ USA, LLC, Attn: Returns, 4608 Madrona Drive, Austin, TX
78731. In return, we'll issue a refund equivalent to 125% of your purchase price,
not including shipping and handling. Or, if you prefer, we'll provide an exchange
of your used PAEZ products within 45 days of purchase.
Given the generous nature of our guarantees, we have to impose a few
limitations.
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They should feel very snug at first. You want them to be tight enough so that they
do not slip at all in the heal when you walk. PAEZ shoes will stretch and form to
the shape of your feet within about 6-8 hours of wearing them. They should become
one of the most comfortable pairs of shoes you own.
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PAEZ should be washed by hand, not by machine. The colors will fade over time as
you wash them. But faded PAEZ shoes are still cool until they aren't, at which
point you should order some more PAEZ.
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Unlike alpargatas from TOMS Shoes and some other competitors, 100% of our shoes
are made in Argentina by the Argentine people who first created alpargatas and who
love them so much. The materials used to make our shoes are also 100% from
Argentina.
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Alpargatas are the classic casual shoe famous in Argentina. The ancestry of the
shoe goes way back, but the shoe we recognize today as the alpargata was introduced
to Argentina by Basque immigrants in the 19th century. Check out the
History of the Alpargata for more fun details.
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PAEZ charges a flat shipping fee of $5.95 for orders shipped to the United States.
All domestic orders are shipped by Priority Mail with the United States Postal
Service. Orders to Canada and Mexico are charged a flat rate of $9.95.
All other international orders will be charged at a rate of $14.95. PAEZ will
ship shoes to the following countries: The United States and its territories,
protectorates, possessions, and U.S. military addresses (APO/FPO); Canada;
all other countries in North America, South America, and the Caribbean (except
Cuba); all countries in Europe (including Turkey); and Australia, Cambodia, China,
Cyprus, Egypt, Israel, Japan, Jordan, Kuwait, Malaysia, New Zealand, the
Philippines, Samoa, Singapore, South Korea, Taiwan, Thailand, Tonga, Vietnam, and
the United Arab Emirates.
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PAEZ accepts credit and debit cards from American Express, MasterCard, and Visa.
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The total dollar amount of your order is allocated at the time your credit card is
approved, but credit-card payment (transfer of funds) does not occur until the
order ships. PAEZ also accepts debit cards containing the American Express,
MasterCard, or Visa logos and affiliation. Payments from debit cards are deducted
from your account at the time your card is approved. If the amount charged exceeds
your credit limit, your order may be cancelled automatically. PAEZ will not be
liable for any additional fees that your bank or credit-card company imposes,
including, but not limited to, overdraft and over-the-limit fees or fees for
currency conversion. A receipt is included with each order.
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You can cancel your order up until it has been shipped by sending an email to
sales@paezshoes.com.
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PAEZ tries to make its product descriptions as accurate as possible. But PAEZ does
not warrant that our product descriptions (or that the colors of the products as
they appear on your monitor) are accurate, reliable, free of distortion, or without
error. If you receive a product that you beleive is not as described, you have only
two possible remedies: (1) return the product under our 125% money-back guarantee
(subject to the limitations and conditions outlined in our Terms of Use and
Conditions of Sale) or (2) return the product in unused condition for an exchange
or refund (subject to the limitations and conditions outlined in our
Terms of Use and Conditions of Sale).
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Residents of Texas and Utah are required to pay sales tax, which will be calculated
automatically and added to your order. Residents of other states and countries
will be responsible for paying any taxes and duties imposed by law in the
jurisdiction where you reside.
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Please send all returns, subject to the conditions of our guarantees
explained above, to us at PAEZ USA, LLC, Attn: Returns, 4608 Madrona Drive, Austin,
TX 78731.
Please allow 10-14 business days for the processing of your return and any refund,
if applicable.
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Cool designs, outstanding comfort, shoes that are made 100% in Argentina, and a
125% money-back guarantee. Need we say more?
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PAEZ never sells or shares your personal information with third parties. All of
your personal information including your name, e-mail and billing addresses, and
credit-card data is kept by PAEZ Shoes, its agents, and its affiliates for the sole
purposes of completing your orders, responding to comments or questions you send to
us, or sending you promotional material from PAEZ Shoes.
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Yes and yes. Please contact our sales department at
sales@paezshoes.com for details.
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We'd love that. Please contact our sales team by e-mail
(sales@paezshoes.com) or by phone
(1-888-444-7239) for details.
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We'd love for you to become a PAEZ Shoes fan or follower on
Facebook,
Twitter,
MySpace,
Flickr, or our
blog.
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Visit our Follow the Rabbits page, fill out your contact details, and we'll send
you a slap pack of stickers with our PAEZ Shoes rabbits logo. Without breaking
any local laws, slap a Follow the Rabbits sticker in the coolest place you can
think of, take a photo, and email the photo to us at
rabbits@paezshoes.com. We'll
pick a winner every month and post the winning photo on the Follow the Rabbits
page.
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For comments, complaints, and concerns about a PAEZ Shoes product, please send an
email to our customer-service team at
service@paezshoes.com or give them a
call at 1-888-444-PAEZ (7239). If you'd like to become a sales representative for
PAEZ Shoes, please either give us a call at the toll-free number above or email us
at sales@paezshoes.com.
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—last updated 7 Jul 2010—
